hello@geckofancy.com
here for you.
here for you.
Absolutely! If you’d like to pick up your order in person at one of our shows, please choose the “Pick Up” shipping option and let us know which show you will be picking up at in your order notes!
For live animal pickup, you must pick up your animal at a show within 30 days of purchase unless otherwise discussed with me!
At this time, we are unable to ship internationally. We will make a post and include a banner notice on our website should this change in the future!
You can request a return on your order for any unopened, unused, and otherwise in brand new condition items (see below for exceptions) in your order within 30 days of the ship date. You will be responsible for return shipping to us, and we are unable to refund your original shipping costs as these are not returned to us by the shipping company.
Live animals, mystery boxes, customized products, apparel, phone cases, and habitats are not eligible for returns or exchanges.
For dry goods orders, we ship via the method you choose at check out! Typically either USPS or UPS.
For live animals, we only ship via Morphmarket Shipping. They use a version of FedEx Overnight Priority, and ensure that animals will arrive home to you safely! For live arrival guarantees, you will need to have your animal(s) held at your nearest FedEx Hub for pickup and contact us within 30 minutes with any issues.
Orders are typically shipped 5 business days after we receive them. Of course, there are exceptions to this, like custom or pre-order items. For these types of items, exact processing time is noted or estimated on the item page.
Here at Gecko Fancy, we travel almost every weekend to shows, which limits our shipping days. Most of our online orders are shipped on Fridays!
Once your order has shipped, you will receive a tracking number via the email you provided at checkout. You can use this tracking number to track the progress of your shipment on our website.
If your package has been damaged in transit, please send us an email to hello@geckofancy.com or fill out the form on our Contact Page and we will get back to you as soon as possible!
We are a small team and process all orders on our own, so in the unlikely event that an item from your order is accidentally missing, please give us a bit of grace! Send an email to hello@geckofancy.com or fill out the form on our Contact Page and a member of our team will reach out to you as soon as possible to arrange getting you your missing item!
You can request a return on your order for any unopened, unused, and otherwise in brand new condition items (see below for exceptions) in your order within 30 days of the ship date. You will be responsible for return shipping to us, and we are unable to refund your original shipping costs as these are not returned to us by the shipping company.
Live animals, mystery boxes, customized products, apparel, phone cases, and habitats are not eligible for returns or exchanges.
